Privacy Policy
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Hendrix & Harlow treats all your personal information as confidential and will only be used to fill your order. At no time do we share any of our customers’ information with any other parties. We only retain customer contact information in the interest of further communication. 

We will never pass on your email address on to a 3rd party for marketing purposes or  store your credit card details in our database or on our servers as all payments are processed by eWay. eWay will never pass on credit card details to anyone, with the exception of credit card clearing agencies, fraud prevention and detection agencies if need be.

When you create a shopping account while ordering online you are given the option to receive information from us via e-mail about products, promotions or special offers. If you don't want to be contacted, make sure you tick the appropriate box as you go through the registration process. You can unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line.

Cookies

As you browse our website/s, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, Adwords, then enables us to present you with re-targeting advertising on other sites based on your previous interaction with our website/s. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll's and their partners' targeted advertising.

Collection of Personal Information

We collect your personal information so that we can carry out the following actions ("Purpose"):

to provide you with products and services that you have requested from us;

to communicate with you, including about products and services, competition results, special offers, and events which might interest you;

to answer your questions and provide you with information or advice;

to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;

provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfilment managers;

carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way hendrix & Harlow and its related bodies corporate and service providers provide products and services to you;

to consider and respond to complaints made by you;

to comply with laws or regulations or to comply with any directions given by regulators or authorities; or

if you are a candidate for employment, to assess your suitability for a position at hendrix & Harlow

Information security

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.  We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.  It is important for you to protect against unauthorised access to your password and to your computer.

Be sure to sign off when you finish using a shared computer.

If you are still concerned about how your personal information is used or you would like your information removed from our files, please contact us.