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Contact Customer Service
02 6680 9323
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Delivery & Packaging
Delivery Methods and Costs for Fashion, Accessories and Homewares
 
Hendrix & Harlow deliver throughout Australia and Internationally.
Within Australia, we use Express, Registered Post and Private Courier options.  International orders are shipped through Pack and Track or Registered Australia Post, whereby we can track any purchases easily and in a timely manner.
 
• All Australian orders over $500AU qualify for Free Shipping, this excludes Furniture and Bulky items*
• Australian orders under $500AU will be charged a flat rate of $10AU for Standard Post Shipping**
• International orders will be charged a flat rate of $25AU for Registered or Pack and Track delivery.  Conditions apply ***
• Orders can only be shipped to one address per order
 
NOTE:
 
** Bulky items and remote areas may require an additional shipping fee.  This will be added to your order after checkout. If you would like a quote prior to checkout you can email us on info@hendrixandharlow.com.au or call us on 02 6680 9323.
 
** Bulky items that do not fit into our 500gm or 3kg Standard Post parcels, will be packaged in a box and shipped via Registered Post or Private Courier.
 
*** International shipping costs provided above are currently at a flat rate of $25AU but are indicative only and subject to change. Hendrix & Harlow reserves the right to request additional postage fees to be paid if the postage amount is in excess of the $25AU indicated. Items such as Ottomans, Blankets, Wedding Blankets, Baskets and other bulky items will require additional postage charges. This will be added AFTER you have checked out and paid separately via PayPal or EWAY.  All international customers are responsible for the customs rates within their own country. For further information, please contact your local customs office. If you would like a shipping quote before placing your order you can email us on info@hendrixandharlow.com.au
 
Other Free Shipping Offers
 
From time to time we offer special free shipping promotions. Sign up to receive our newsletter in the footer of all pages on our website so you don't miss out! *
 
*This does not include International Shipping or Furniture Shipping 
 
Delivery Time Frames
 

Due to the exclusive nature of our brand, there is a limited availability of all items. If any items on your order are not available, Hendrix & Harlow will contact you within 2 business days.
 
Australian orders placed by 1:00PM AEST Monday - Friday (For in-stock items only) will be dispatched within 3 business days.
International orders placed by 1:00PM AEST Monday - Friday (For in-stock items only) will be dispatched within 3 business days
 
Once you have received an email notification stating your online order has been dispatched, the following delivery timeframes will apply:
* All orders shipped via Express Post will arrive within 2 days.
* All orders shipped via Registered Post or Private Courier will take 2-5 business days.
*Please allow 1-2 additional days for locations outside of metropolitan areas.
*International delivery times will vary depending on the country we are shipping to, however Australia Post advises an estimate of 10-15 days.
 
Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorization or public holidays.
 
Any delivery date or time specified by us is an estimate only, as per advice provided by Australia Post.  We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in shipping.  Hendrix & Harlow cannot be held responsible for delivered items once Australia Post or Private Courier tracking shows the item has been delivered to the address that was provided.  We are unable to redirect orders once items have been dispatched.
 
Delivery Methods and Costs for Furniture
 
Hendrix & Harlow deliver furniture Australia wide.

Before placing a furniture order with us, please consider the following: 
- Be sure to measure the room, to ensure the items purchased will fit in the area you have selected it for.  Consider windows, cupboards or electrical outlets in the room.
- Ensure all doors, entryways and staircases are wide enough for delivery access*
*Additional costs will be applied for difficult access areas.
 
Hendrix & Harlow use’s a reputable removalist company to carry out deliveries Australia Wide.  Costs for Furniture delivery are calculated per cubic metre, as well as the delivery location.  If purchasing furniture online, keep in mind the minimum cost is per cubic metre, therefore delivery cost saving can be achieved by filling 1 cubic meter with multiple small furniture items.  EG. Benches, Chairs, Stools
Anything that goes over 2 cubic metres will, therefore, have additional charges.

Removalist and Courier shipping quotes to Metro City areas are provided in the Delivery Info tab of the each furniture product.  For shipping quotes outside of these areas, please contact us info@hendrixandharlow.com.au
 
Keep in mind the shipping cost is excluded from the furniture price.  If ordering furniture online, you will be given a delivery cost via an email notification within 3 business days of purchasing your furniture order.  If ordering furniture via phone call or email, then you will receive a quote within 3 business days of your enquiry.  The delivery fee is to be paid upon completion of your furniture order being built.  We will not deliver any furniture orders until full shipping payment is made.
 
NOTE:
*Shipping quotes are approximated only and may change according to public holidays, busy periods and/or subject to Removalist conditions.
*This does not include Rural or Country state areas.  For a quote to these locations please contact us directly at info@hendrixandharlow.com.au
*Additional costs may apply if your order includes Fashion, Accessories or Homewards that are unable to be sent with the Courier Company.  You will be notified of this via email once checkout is completed.
 
Delivery Time Frames
 
Once your online furniture order has been processed, please allow a build lead-time of 4-8 weeks depending on the item purchased.  When your order is completed, you will receive a confirmation and delivery cost via email notification.
The required Freight Company will be booked upon completion of your furniture order being built.  Once paid and confirmed, you will be contacted with an expected delivery date.  This delivery date cannot be rescheduled.
 
Our removalists do their best to arrive within the requested timeframe, however, there are several factors involved that can delay the delivery of furniture.   Please ensure you allow a full day for the delivery of your order, in case any delays do arise. 
When using a Private Courier for smaller furniture orders, please allow 2-5 business days once collected from our warehouse.
Hendrix & Harlow will not be held responsible for any delivery delays and circumstances out of our control. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

Any damages or issues that may occur to Furniture or household interiors upon delivery will need to be reported straight to the Removalist or Courier Company within 24hours. We do not accept responsibility for any damages that occur, once the Furniture order has left our warehouse.
Furniture orders need to be reported within 24hours if any damage or faults are found and are irrelevant to delivery damages.

Insurance is optional, however, we do recommend it for high priced orders.  Please contact your closest Insurance provider for delivery coverage.
 
Furniture pieces that come dismantled will be specified and may require some assembly.  If you need assistance in assembling your furniture please ensure you request this upon checkout.  You will need to supply the correct tools for assembly.